1304, 2016

How to Work Well with Your Virtual Assistant

By |April 13th, 2016|

                                                                                                                                                                                Image Credit | Pixabay
Outsourcing some of your tasks can make your life […]

1104, 2016

Philippines: To Become the Biggest IT-BPM / BPO Market

By |April 11th, 2016|

                                                                                              Image Credit | Pixabay

Becoming the world’s biggest market for Information Technology-business process management or (IT-BPM) with the back of continued government support with more quality talents in the local labor force, Philippines is said to be confident about it. More and more bpo companies are succeeding in the Philippines. Back then when outsourcing […]

604, 2016

5 Outsourcing Advantages

By |April 6th, 2016|

                                                                                                                                                                             Image Credit | Pixabay
If you’re still thinking whether to hire an outsourcing company for your […]

404, 2016

4 Tips to Improve Your BPO Partner Relationship

By |April 4th, 2016|

                                                                                                      Image Credit | Pixabay

Business Process Outsourcing or BPO is one of the leading trends in business industry today. The economy might continue its improvement, some enterprises are still hesitant to invest huge amount of money to increase their workforce and in addition, talented individuals are difficult to find. Many […]

2503, 2016

The Newest Competitive Weapons of Call Centers

By |March 25th, 2016|

                                                                                                                   Image Credit | Pixabay

Whenever you’re out during the weekends, let’s say cocktail party and then someone will have to ask you “What is your job?” Your answer will be “I work in a call center”. There are different impressions that you can get […]

1403, 2016

BPO Seeks Growth in Different Cities

By |March 14th, 2016|

                                                                                                                                                                    Image Credit | Pixabay
With the increasing number of bpo companies here in Metro Manila, these bpo companies are […]

1101, 2016

7 Tips to Have a Successful IT Helpdesk

By |January 11th, 2016|


With the advanced technology that keeps on coming to the world, people tend to have more questions about different things that involve IT. Now, let us talk about IT helpdesk. It is always in the Internet whenever you tend to search for jobs and job descriptions and to give you an idea on what is it about, it is a team which is designated to help IT users get the answers from different questions that they will ask regarding their problems which is common on technical issues.

Different kinds of businesses are having their helpdesk support because as they get bigger, […]

503, 2014

Seven Customer Service Trends to Keep an Eye on This 2014

By |March 5th, 2014|

When it comes to your business, providing consistent high-quality customer service is one of the best and fastest ways to ensure its success. In fact, research has shown that customers prefer to use the products or services of businesses whose frontline employees know how to listen to what customers’ are saying; do what they say they will; know their company’s products and services by heart; and follow up or follow through. […]

402, 2014

Debunking Five Common Misconceptions About Outsourcing Customer Services

By |February 4th, 2014|

More and more organizations have started outsourcing their customer service functions to third-party companies. From monitoring and managing emails, voice, fax and real-time chats to receiving website orders or queries, customer service functions are probably the most outsourced back office support today. This is not surprising at all given that outsourcing customer services bring a number of benefits to the table, including reduced overhead costs, improved productivity and better focus on core business tasks. […]

2808, 2013

Five Signs You Need the Help of an Internet Marketing Consultant

By |August 28th, 2013|

Five Signs You Need the Help of an Internet Marketing Consultant

Not everybody needs the services of an Internet marketing consultant for their business, but some require it. How will you know if you need these? Read on to learn the tell-tale signs.

You are clueless

Online marketing has been around for a while, but it constantly changes. Practices are updated and strategies are constantly modified to adapt with the times. You probably have a lot of questions on how to go about marketing your products online, and the best person to get answers from is an Internet marketing consultant. […]

606, 2013

IT-BPO Sector Enjoys Growth in Revenue, Employment

By |June 6th, 2013|

IT-BPO Sector Enjoys Growth in Revenue, Employment

2012 proved to be a great year for the IT-BPO sector, as it boasted a 19 percent growth in revenue and a 21 percent growth in employment.

In 2012, the sector’s total revenue amounted to $13.2 billion. As for its workforce, the year brought in 137,066 more workers, making the total number of employees 776,794 people. According to IBPAP (Information Technology and Business Process Association of the Philippines) president and chief executive officer Jose Mari Mercado, last year’s profits as well as the increase in workforce were in line with industry’s expectations, considering the sector’s 2016 targets. By that year, the information technology business process management sector (IT-BPM) expects to have 1.3 million jobs and $25 billion in revenue. […]