404, 2016

4 Tips to Improve Your BPO Partner Relationship

By |April 4th, 2016|

                                                                                                      Image Credit | Pixabay

Business Process Outsourcing or BPO is one of the leading trends in business industry today. The economy might continue its improvement, some enterprises are still hesitant to invest huge amount of money to increase their workforce and in addition, talented individuals are difficult to find. Many […]

2503, 2016

The Newest Competitive Weapons of Call Centers

By |March 25th, 2016|

                                                                                                                   Image Credit | Pixabay

Whenever you’re out during the weekends, let’s say cocktail party and then someone will have to ask you “What is your job?” Your answer will be “I work in a call center”. There are different impressions that you can get […]

503, 2014

Seven Customer Service Trends to Keep an Eye on This 2014

By |March 5th, 2014|

When it comes to your business, providing consistent high-quality customer service is one of the best and fastest ways to ensure its success. In fact, research has shown that customers prefer to use the products or services of businesses whose frontline employees know how to listen to what customers’ are saying; do what they say they will; know their company’s products and services by heart; and follow up or follow through. […]

402, 2014

Debunking Five Common Misconceptions About Outsourcing Customer Services

By |February 4th, 2014|

More and more organizations have started outsourcing their customer service functions to third-party companies. From monitoring and managing emails, voice, fax and real-time chats to receiving website orders or queries, customer service functions are probably the most outsourced back office support today. This is not surprising at all given that outsourcing customer services bring a number of benefits to the table, including reduced overhead costs, improved productivity and better focus on core business tasks. […]

1702, 2012

Prime’s Anniversary 2012

By |February 17th, 2012|

Prime Outsourcing Inc. celebrated its 7th anniversary last 17th of February 2012. A small intimate gathering was held in the company’s main office in Summit One Tower in Mandaluyong City. Staff members from the day shift and night shift shared a sumptuous meal of roasted chicken, fried chicken, roasted pork belly and stir-fried noodles. The event was an opportunity for them to connect with each other and form friendships with other coworkers. Prime Outsourcing Inc. is an offshore leasing company that provides web development, online marketing and staffing solutions for businesses that need management and technical assistance.