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Contact Center

Overseas companies are taking their contact centers offshore. These companies knew that its cost effective and improves their bottomline. Small to medium sized businesses can also adopt these strategy for them to compete and at the same time look world class.

Staffing Recommendations
Call Center Agent

Sales campaigns whether outbound or inbound can be handled by this agent. Using predictive dialer and a CRM complements every campaign

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Contact Center Agent

Good written and spoken English. An agent who can attend to your company's toll free numbers. This agent can help with your customer service

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Online Support Agent

An agent who will handle online help desk, online ticketing system. Hiring this person is your good choice

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Online Community Moderator

If you run a forum or board that requires constant moderation to avoid abuse or spamming then, this staff can do the job

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Technical Support Agent

Helping customers in troubleshooting, assisting end-users, educate the callers are some of the duties and responsibilities of this agent

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Advantages of Contact Center Outsourcing
  • English-proficient telemarketers polished their craft through extensive training and years of experience
  • All agents have neutral accents preferred by Western nations
  • Contact center agents are courteous and approachable
  • Overhead and operational costs can be reduced by 70%, while increasing productivity drastically
  • Excellent and efficient service quality
  • Sensitive information about your clients secure with outsourced contact centers
  • All contact agents are supervised by in-office supervisors
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