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The Frequently Asked Questions

Prime Outsourcing, Inc. is the premier offshore outsourcing service provider located at the heart of the Philippines – Manila. Our team is composed of Business and Information Technology professionals who underwent thorough and persistent in-house training and thorough experience.

General Questions:
  • We require a minimum of one (1) month commitment.
  • We are committed to protecting both our privacy thus we are open to Non Disclosure Agreements.
  • Offshore employee leasing with us gives you the competitive advantage in the current market. Our cost effective and prime setup will show that we are your best option out there.
  • Lower cost was the main reason for outsourcing offshore.
  • No. Your dedicated employee only works for your company. You have full access to the staff via email, chat, and phone. They are being managed by supervisors on duty.
  • Yes, you can talk to our supervisors anytime. We suggest you talk to them so that staff issues are resolved on time. Occasionally, they will proactively contact you.
  • Source codes and the rights of the project belong only to you. Prime Outsourcing will ask for your permission before we show the portfolios to our prospective clients.
  • Our office is located at a premier Business District in Manila, Philippines. We operate 24 hours a day and manage the following standard shifts:
    a. 07:00AM - 04:00PM GMT +8 (morning)
    b. 09:00PM - 06:00AM GMT +8 (evening)
  • You can check the list of our National holidays on this page http://bit.ly/1QZ8n7w
  • Yes, our quote is all inclusive of agents salary and benefits, meeting area, pantry, locker cabinets, desk equipped with at least Core i3 computer and office productivity softwares. We can provide you an outbound dialer (vicidial) server - ideal for telemarketing or mass calling if you require it. Please let us know if you need other systems.
  • Some of the candidates will be source in-house, and some will be applicants who responds to our job postings. You have the option to interview them and decides who gets to your team here. Every staff hired by our company go through extensive screening process. We give them specific exams and conduct personal and professional background check.
Prime Service Packs Specific Questions:
  • Once we have processed your membership fees, we can no longer give you a refund. If you wish to discontinue your membership, please inform us before the start of your next billing cycle.
  • Unless you availed of our corporate plan, our services are in a per individual bases and are non-transferable.
  • You can give us your notice any time before your next billing cycle begins. You can send your notice to us by email, phone call or unsubscribing via the Portal.
  • If we are unable to carry out your request due to factors beyond our control (ex. the date and time for your restaurant reservation is unavailable or if the item you wish to purchase is currently out of stock), it will be classified as a “chargeable task”.
  • We send a confirmation email upon recipient of each task every time.
  • No, you do not have to pay any start-up fees. You only have to pay for the monthly subscription fee, the details of which are in your sign-up page.
  • Our team members come from different backgrounds and each one is extremely proficient in his or her chosen field. All of them are fluent in English and have plenty of experience in providing quality customer service.
  • Prime Outsourcing can handle any type of task that does not require physical presence and can be done by using a phone or computer. Kindly contact us for more information.
  • We promptly start work within one (1) business day after we receive your payment.
  • We offer a monthly subscription to keep our pricing competitive; it also allows us to manage our resources more efficiently.
  • Simply log in to your account and click “Cancel” and your cancellation request is effective immediately.
  • Currently, we accept Visa, Master Card and Discover payments. We also accept payments made through PayPal and wire transfers.
  • No, we will not require you sign a long-term contract. You simply have to pay us on a monthly basis.
  • Your unused time can be added to next month as long as you did not cancel your subscription. If you canceled your subscription and you still have unused time, it will be lost indefinitely. Please note that rollover time is not transferable and cannot be converted to cash.
  • Yes, you can upgrade or downgrade your plan but it will be effective only on your next due date.
Design Specific Questions:
  • Definitely. We can send our staff resume and portfolio via email upon your inquiry.
  • Our staff are highly receptive of the client's needs and the target demographic. Our client are well capable of creating the most appropriate and user friendly graphic or web design.
  • The duration of your project solely depends on the complexity of your project and the amount of manpower it needs. Some tasks may only take minutes to be finished, while some can take weeks.
  • Yes. Our web designers are well versed with web publishing software like WordPress. Just send all the necessary files (such as PSD files) to your staff and they will immediately take on your task.
  • Yes. Our web designers are well versed with web publishing software like WordPress. Just send all the necessary files (such as PSD files) to your staff and they will immediately take on your task.
Web Marketing Specific Questions:
  • Yes. Our team of creative writers are responsible and dignified individuals who care about quality. Every project is meticulously proofread and checked for plagiarism.
  • If you still doubt the quality of our services, you can use online plagiarism checker software such as Copyscape. Copyscape not only detects cases of plagiarism but cases of content fraud as well.
  • Yes. Both Junior and Senior Creative Writers are well versed with web publishing software such as WordPress, Blogger, etc.
  • The duration of your project depends on the complexity, nature, quality, and quantity of your task. While some tasks may only take minutes to finish, some may take hours, to days, to weeks.
  • Yes. Our skilled SEO consultants are well capable of figuring out the most appropriate keywords for your website.
  • We make sure that the keywords we use for link building activity relate to your own website's content. The more we integrate keywords in our SEO methods, the higher the possibility of your site increasing rankings.
  • No. Black hat SEO is a device used by fraudulent entities who want to get around the web the easiest way using ungraceful techniques such as keyword stuffing, invisible texts, and spamming. Prime Outsourcing is a company that advocate honor above excellence. If we aim to take your name higher, we'll do it the right way.
  • Yes. We have a team of online marketeers who are dedicated to providing excellent social media marketing.
Back Office Specific Questions:
  • Yes. At Prime Outsourcing, we uphold honor and credibility. Each staff you hire are required to sign a Non-Disclosure Agreement that ensures no data is disclosed under any circumstance.
  • After termination, we would surrender all account information and data including passwords, source codes, customer information, etc. For your own security and convenience, we would require you to reset all your password after the project has been finished. Prime Outsourcing will not be liable to any related damage to your company after the contract period.
  • Yes. We assure that every computer in our office are enforced with the latest online security features, as well as with updated anti-virus software. Our office building also has sufficient backup power that can provide electricity during sudden blackouts.
  • We currently have several Internet connections available from different premier service providers in the Philippines today. This is to ensure that our connectivity is seamless no matter the circumstances an Internet service provider may be facing. We also have an in-house technical support team that tends to any technical difficulties at hand.
  • Definitely. Our back office professionals are well versed with the common business practices of today and can very well handle clients of any and every disposition.
Contact Center Specific Questions:
  • Every contact center staff hired by Prime Outsourcing went through an extensive screening process. Specialized exams, and personal and professional background checks are performed to ensure employee integrity.
  • All our employees are well versed with the English language as well as its culture. Unfortunately, none of our current staff are eloquent with other foreign languages such as French, Mandarin, German, etc.
  • Yes. Predictive dialer systems such as Vicidial would be advantageous for us and your needs.
  • It is best if you are able to give us the leads. By giving us the leads, we can immediately start contacting clients for you. If you wish for us to generate leads for you, it would require you to accomplish additional service fees. Please contact us for more information about additional service fees.
  • Our well capable contact center staff can immediately begin working for you once all agreements are settled (contracts, conditions, payments, etc.).
  • Definitely. Being an offshore staff leasing agency, we have the ability to work anywhere in the world through the latest online technological advances.
  • Yes. Upon hiring employees, you can immediately train your staff to ensure top performance.
  • Yes, the agents are dedicated and will exclusively work for you. We can install remote monitoring program like team viewer if you require it. We can also install IP cam for your team so you can see them in real-time.
  • Some of our clients are using ringcentral.com they just set forwarding on their toll free number, pointing it to a RINGCENTRAL number that is setup on the agents softphone or hardphone. Or we just copy your settings at your current call center. Just tell us your preference and our IT team will adapt accordingly.
  • CRM are being provided by our clients. They host their own in the cloud or they are using 3rd party programs for this purpose.

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