When it comes to maintaining websites, technical problems are to be expected. Anytime potential clients or customers visit the website, there is always a possibility that a technical issue will arise. If a technical problem does occur, website owners can expect to receive many phone calls from those who were inconvenienced. To prevent further problems from happening, a technical support agent must be at hand to address the issues in a timely manner. Technical support agents from Prime Outsourcing have considerable experience with troubleshooting, and they can be counted on to resolve any technical issue as soon as possible.

Prime Outsourcing's resident technical support agents have the skills and expertise that can guarantee customer satisfaction every time. Their knowledge of the customized software and the system as a whole enables them to provide immediate response. With efficient assistance as their forte, Prime Outsourcing's technical support agents are sure to successfully help customers and clients in their time of need.

• 1-2 year experience as Technical Support Agent
• 1-2 year experience in answering emails, live chat, and trouble tickets
• 1-2 year experience in answering basic technical issues
• Basic to intermediate English telephone skills

• At least 3 years experience as full-time Accountant
• At least 3 years experience in emails, live chat, and trouble tickets
• At least 3 years experience in answering advanced technical issues
• Excellent English telephone skills

We charge a monthly flat rate for full-time Technical Support Agent. Upon recieving your inquiry, we will evaluate and let you know whether a junior or senior level staff is suited on the job. We also provide part-time Technical Support Agent or hourly based Technical Support Agent.