How to Work Well with Your Virtual Assistant

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By |April 13th, 2016|Business Process Outsourcing, Call Center, Virtual Assistant|Comments Off on How to Work Well with Your Virtual Assistant

Philippines: To Become the Biggest IT-BPM / BPO Market

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5 Outsourcing Advantages

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4 Tips to Improve Your BPO Partner Relationship

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The Newest Competitive Weapons of Call Centers

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BPO Seeks Growth in Different Cities

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By |March 14th, 2016|Business Process Outsourcing, Call Center, Outsourcing|Comments Off on BPO Seeks Growth in Different Cities

7 Tips to Have a Successful IT Helpdesk

 

With the advanced technology that keeps on coming to the world, people tend to have more questions about different things that involve IT. Now, let us talk about IT helpdesk. […]

By |January 11th, 2016|Business Process Outsourcing, Call Center, IT Support|0 Comments

Seven Customer Service Trends to Keep an Eye on This 2014

When it comes to your business, providing consistent high-quality customer service is one of the best and fastest ways to ensure its success. In fact, research has shown that customers prefer to use the products or services of businesses whose frontline employees know how to listen to what customers’ are saying; do what they say they will; know their company’s products and services by heart; and follow up or follow through. […]

By |March 5th, 2014|Business Process Outsourcing, Call Center|0 Comments

Debunking Five Common Misconceptions About Outsourcing Customer Services

More and more organizations have started outsourcing their customer service functions to third-party companies. From monitoring and managing emails, voice, fax and real-time chats to receiving website orders or queries, customer service functions are probably the most outsourced back office support today. This is not surprising at all given that outsourcing customer services bring a number of benefits to the table, including reduced overhead costs, improved productivity and better focus on core business tasks. […]

By |February 4th, 2014|Business Process Outsourcing, Call Center|0 Comments

5 Signs You Need the Help of an Internet Marketing Consultant

Five Signs You Need the Help of an Internet Marketing Consultant

Not everybody needs the services of an Internet marketing consultant for their business, but some require it. How will you know if you need these? Read on to learn the tell-tale signs.

You are clueless

Online marketing has been around for a while, but it constantly changes. Practices are updated and strategies are constantly modified to adapt with the times. You probably have a lot of questions on how to go about marketing your products online, and the best person to get answers from is an Internet marketing consultant. […]

By |August 28th, 2013|Business Process Outsourcing, Call Center|0 Comments

IT-BPO Sector Enjoys Growth in Revenue, Employment

IT-BPO Sector Enjoys Growth in Revenue, Employment

2012 proved to be a great year for the IT-BPO sector, as it boasted a 19 percent growth in revenue and a 21 percent growth in employment.

In 2012, the sector’s total revenue amounted to $13.2 billion. As for its workforce, the year brought in 137,066 more workers, making the total number of employees 776,794 people. According to IBPAP (Information Technology and Business Process Association of the Philippines) president and chief executive officer Jose Mari Mercado, last year’s profits as well as the increase in workforce were in line with industry’s expectations, considering the sector’s 2016 targets. By that year, the information technology business process management sector (IT-BPM) expects to have 1.3 million jobs and $25 billion in revenue. […]