Teleperformance which has been operating in the Philippines since 1996 which nearly operates 30,000 workstations in several location won the 2017 Asia – Pacific Contact Center outsourcing Service Provider of the Year Award during the annual Frost & Sullivan Asia – Pacific ICT Awards that was held at Shangri-La Singapore last July 6.
This is not the first time that the said Outsourcing BPO company won an award from Frost & Sullivan. Teleperformance won the same award last year and two years before that, last 2014, AON Hewitt certified teleperformance as the Best Employer in the Philippines.
“We are proud to receive the 2017 Asia-Pacific Contact Center Outsourcing Service Provider of the Year Award. This award recognizes our work and commitment in this area and will encourage our team to strive and reach new heights,” said David Rizzo, President, Asia Pacific, Teleperformance.
The Head of Customer Contact Research, Mr. Krishna Baidya of Digital Transformation Practice – Asia Pacific at Frost & Sullivan stated that even though teleperformance focuses on core customer service delivery it still expands its scale and strengthen solutions portfolio.
About Frost & Sullivan
The receiver of the early Frost & Sullivan Asia-Pacific ICT Awards are evaluated following an extensive research that is regulated by Frost & Sullivan’s analysts. The categories that are awarded every year are reviewed carefully and analyzed according to the current market landscape and new emerging trends.
The companies that are shortlisted went through extensive filtering and was evaluated on a variety of actual market performance indicators. The said indicators are the following: revenue growth, market share and growth in market share; leadership in product innovation marketing strategy and business development strategy.
Frost & Sullivan works with various clients take hold of innovations that tackles the global challenges and related growth opportunities that helps the market participant of the current generation.
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