In terms of the English language proficiency, there is no doubting that the Philippines is one of the leading countries which has a very high level of individuals who can speak the language fluently. This is primarily one of the reasons why foreign companies have now been offshoring their contact center to the country.
Given the increasing number of BPO companies offering customer service support in the country, it only shows that Filipinos provide such great contact center services. As of our present day, Philippine call center outsourcing is not only popular with huge American companies but now as well as Australian and British firms.
Aside from language proficiency, there are actually many reasons why these foreign companies number one destination for offshoring is the Philippines:
Adaptation of American culture
In reality, Philippines has had a relationship with America for generations. Filipinos have been well exposed and have also adapted some of its practices. Upon exposure to the american culture, this has allowed locals to wholly embrace and understand the American way of living. As a result Filipinos better know how to interact and assist Americans on their queries.
Filipinos are very polite
Part of being a Filipino is having a respectful, courteous and polite character. These characteristics have been strongly instilled to Filipino individuals at a very young age. Having these traits as a part of the Philippine culture greatly show how Filipino call center agents handle such ordeal in times of handling irate calls.
Aside from the fact that Filipinos are very proficient in speaking the English language, another major reason why these foreign companies ultimate outsourcing destination is the Philippines is that:
- Costs of labor is lower than western countries
- Rent for office space is cheaper
- Costs of work equipment are significantly lower than western nations.
English language proficiency
English language has always been either the first or second language to a lot of Filipinos. Another thing is that, the English language has strictly always been the medium of communication for some schools.
This practice effectively removes the communication barrier between the locals and foreign individuals. As a result, the country has indeed high-quality of workers that can effectively cater to the needs of foreign customers.
As of today, Philippines has now been the leading contact center outsourcing destination for American Corporations. Furthermore, other countries such as Australia and UK have now been as well, slowly making use of the country for such services
As discussed above, offshoring contact center services allows foreign companies to cut their costs, avail of high quality customer services and highly skilled workers.