Call Center Agent

Effective product and services marketing through informative phone conversations characterized by enthusiasm and confidence.

call center outsourcing philippines

Call Center Agent

The digital era made globalization possible, and technology dramatically changed the way people communicated. Thanks to telecommunication advancements, the world got smaller: boundaries between countries and continents disappeared, allowing people to now reach each other despite distance. These advancements are also responsible for making products and services around the world accessible to more people. However, to market the said products and services directly to clients and customers, a company needs a competent call center agent—a professional that PrimeOutsourcing can definitely provide.

Expertise and Skills

  • Lead Generation and Appointment Setting

  • Lead Nurturing

  • Phone Invitation

  • Phone Survey

  • Business to business calls

  • Business to consumer calls

  • Debt consolidation

  • Telco sales accounts

  • Credit collection campaigns

  • Outbound sales campaigns

  • Inbound sales campaigns

  • And other related tasks

Offshore Staff Leasing

PrimeOutsourcing team of call center agents is proficient and efficient. In every call, they enthusiastically and confidently engage in phone conversations with potential clients and customers, thoroughly discussing all the necessary details about the products and services. Hence, they are truly capable of boosting sales or increasing traffic to websites. When looking for call center agents, you can not go wrong with PrimeOutsourcing.

Junior Call Center Agent

  • 1-2 year experience as full-time Call Center Agent

  • Knowledgeable in Basic Computer

  • Strong listening skills

  • Basic knowledge and little experience in Call Center Agent

  • Excellent verbal and written English communication skills


Senior Call Center Agent

  • At least 3 years experience as full-time Call Center Agent

  • Knowledgeable in Basic Computer
  • Strong listening skills

  • Excellent verbal and written English communication skills



We charge a monthly flat rate for full-time Call Center Agent. Upon receiving your inquiry, we will evaluate and let you know whether a junior or senior level staff is suited on the job. We also provide part-time Call Center Agent or hourly based Call Center Agent.


Please browse this frequently asked questions page if you have questions about our Call Center Agent Offshore Staff Leasing. You can also fill out the form below if you need more information about our Call Center Agent Outsourcing.

  • Our call center agents provide solutions to your customers confidently and informatively

  • The Philippines is the preferred location for call center outsourcing by most Western nations, alongside India and China.

  • Highly cost efficient compared to in-house employment

  • Flexible work time frame allows your business to even operate 24 hours a day

  • All our agents are highly proficient in accent-neutral English

  • Staff underwent courtesy training

  • Supervisors monitor and maintain daily operations

Contact Center Outsourcing

Gain competitive edge on your customer service, improve sales and ensure customer satisfaction by tapping into our other contact center staffing solutions:

Contact Center Agent – Ramp up business operations and establish better customer relationships with the help of contact center agents competent in tackling telemarketing work, toll-free service, reservations and ticketing and other virtual services.

Online Support Agent – Successfully resolve concerns online and avoid customer inconvenience with the help of online support agents highly trained in moderating chatrooms and facilitating communications via live chat and instant messaging.

Online Community Moderator – Keep the integrity of online discussions and promote positive community experience by assigning online community moderators who are adept in community engagement, membership management and development, threads cultivation and more.

Technical Support – Establish a help desk that will provide handy solutions for customers’ technical difficulties. All technical support agents from PrimeOutsourcing have a strong foundation in troubleshooting and providing after sales support.

Contact Info

PrimeOutsourcing Inc. 6/F Aster Business Center Mandala Park, 312 Shaw Boulevard, Mandaluyong City Metro Manila 1550

US/Canada: (850) 937-7321
International: +63 (939) 409 7272

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