Contact Center Agent

Effective telemarketing of product and services through various online communication system such as chatting and email marketing.

contact center agent duties

Contact Center Agent

Here at PrimeOutsourcing, we know that telemarketing is an essential communication tool used by companies to get in touch with their valuable clients and potential customers. However, we are also convinced that telemarketing is only effective when done by a capable contact center agent. After all, a tool is only as good as the people who uses it. With PrimeOutsourcing’s current roster of agents, we can make telemarketing truly work for you.

Expertise and Skills

  • Travel reservation

  • Order taking

  • Virtual gatekeeper

  • Virtual secretary
  • Toll-free operator

  • Personal email responder

  • Online ticketing operator

  • And other related tasks

Offshore Staff Leasing

These agents have an important responsibility: it is their job to reach out to clients or customers when these individuals cannot be reached via phone. They interact with customers and clients through chat or email marketing. Through non-call conversations, they must persuade customers to avail of products and services, and in turn increase profit for the company. Those interested in the services of proficient and experienced staff should contact PrimeOutsourcing soon to guarantee the best results immediately.

Junior Contact Center Agent

  • 1-2 year experience as full-time Contact Center Agent

  • Knowledgeable in Basic Computer

  • Strong listening skills

  • Basic knowledge and little experience in Contact Center Agent

  • Excellent verbal and written English communication skills


Senior Contact Center Agent

  • At least 3 years experience as full-time Contact Center Agent
  • Knowledgeable in Basic Computer

  • Strong listening skills

  • Excellent verbal and written English communication skills



We charge a monthly flat rate for full-time Contact Center Agent. Upon receiving your inquiry, we will evaluate and let you know whether a junior or senior level staff is suited on the job. We also provide part-time Contact Center Agent or hourly based Contact Center Agent.


Please browse our frequently asked questions page if you have questions about our Contact Center Agent Offshore Staff Leasing. You can also fill out the form below if you need more information about our Contact Center Agent Outsourcing.

  • Our contact center agents offer solutions to your customers promptly

  • Cost savings

  • Time flexibility allows your business to operate beyond your common work hours

  • Contact center agents have neutral English accents

  • Our contact center service is available via call, chat, or email

  • Staff underwent courtesy training

  • Agents are monitored closely by supervisors to maintain production

Contact Center Outsourcing

Gain competitive edge on your customer service, improve sales and ensure customer satisfaction by tapping into our other contact center staffing solutions:

Call Center Agent – Form a front line team with professional call center staff who can efficiently handle inbound and outbound calls, perform catalog and sales work, lead nurturing, surveys and other related tasks.

Online Support Agent – Successfully resolve concerns online and avoid customer inconvenience with the help of online support staff highly trained in moderating chatrooms and facilitating communications via live chat and instant messaging.

Online Community Moderator – Keep the integrity of online discussions and promote positive community experience by assigning online community moderators who are adept in community engagement, membership management and development, threads cultivation and more.

Technical Support – Establish a help desk that will provide handy solutions for customers’ technical difficulties. All technical support staff from PrimeOutsourcing have a strong foundation in troubleshooting and providing after sales support.

Contact Info

PrimeOutsourcing Inc. 6/F Aster Business Center Mandala Park, 312 Shaw Boulevard, Mandaluyong City Metro Manila 1550

US/Canada: (850) 937-7321
International: +63 (939) 409 7272

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