Online Support Agent

Addressing effective every client’s concerns through a live chat on site in real time as well as promoting you product and services via online chat.

online support services

Online Support Agent

Most companies create websites to inform clients and customers online about their products and services. However, there are times when the people have a difficult time accessing the site or understanding the information provided there. Such times do not only cause inconvenience to the clients and customers, but it also results in loss of profit for the company. To prevent customer inconvenience and loss of profit, PrimeOutsourcing offers the services of an online support agent.

Expertise and Skills

  • Live chat
  • Live assistants
  • Instant messaging
  • Chatroom moderation
  • And other related tasks

Offshore Staff Leasing

Contact center agents have an important responsibility: it is their job to reach out to clients or customers when these individuals cannot be reached via phone. They interact with customers and clients through chat or email marketing. Through non-call conversations, they must persuade customers to avail of products and services, and in turn increase profit for the company. Those interested in the services of proficient and experienced contact center agents should contact PrimeOutsourcing soon to guarantee the best results immediately.

Junior Online Support Agent

  • 1-2 year experience as full-time Contact Center Agent
  • Knowledgeable in Basic Computer
  • Strong listening skills
  • Basic knowledge and little experience in Contact Center Agent
  • Excellent verbal and written English communication skills

Senior Online Support Agent

  • At least 3 years experience as full-time Online Support Agent
  • Knowledgeable in Basic Computer
  • Strong listening skills
  • Excellent verbal and written English communication skills


We charge a monthly flat rate for full-time Online Support Agent. Upon receiving your inquiry, we will evaluate and let you know whether a junior or senior level staff is suited on the job. We also provide part-time Online Support Agent or hourly based Online Support Agent.


Please browse our frequently asked questions page if you have questions about our Online Support Agent Offshore Staff Leasing. You can also fill out the form below if you need more information about our Online Support Agent Outsourcing.

  • Online support agents offer solutions to your customers promptly

  • Economical alternative to in-house employment

  • Agents are proficient in both written and oral English

  • Flexible work periods allow you to operate business 24 hours a day, 5 days a week

  • Staff underwent courtesy training

  • Staff report to you directly

Contact Center Outsourcing

Gain competitive edge on your customer service, improve sales and ensure customer satisfaction by tapping into our other contact center staffing solutions:

Call Center Agent – Form a front line team with professional call center agents who can efficiently handle inbound and outbound calls, perform catalog and sales work, lead nurturing, surveys and other related tasks.

Contact Center Agent – Ramp up business operations and establish better customer relationships with the help of contact center agents competent in tackling telemarketing work, toll-free service, reservations and ticketing and other virtual services.

Online Community Moderator – Keep the integrity of online discussions and promote positive community experience by assigning online community moderators who are adept in community engagement, membership management and development, threads cultivation and more.

Technical Support – Establish a help desk that will provide handy solutions for customers’ technical difficulties. All technical support agents from PrimeOutsourcing have a strong foundation in troubleshooting and providing after sales support.

Contact Info

PrimeOutsourcing Inc. 6/F Aster Business Center Mandala Park, 312 Shaw Boulevard, Mandaluyong City Metro Manila 1550

US/Canada: (850) 937-7321
International: +63 (939) 409 7272

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