Online Support Agent

Most companies create websites to inform clients and customers online about their products and services. However, there are times when the people have a difficult time accessing the site or understanding the information provided there. Such times do not only cause inconvenience to the clients and customers, but it also results in loss of profit for the company. To prevent customer inconvenience and loss of profit, PrimeOutsourcing offers the services of an online support agent.

Expertise and Skills

Offshore Staff Leasing

Contact center agents have an important responsibility: it is their job to reach out to clients or customers when these individuals cannot be reached via phone. They interact with customers and clients through chat or email marketing. Through non-call conversations, they must persuade customers to avail of products and services, and in turn increase profit for the company. Those interested in the services of proficient and experienced contact center agents should contact PrimeOutsourcing soon to guarantee the best results immediately.

Contact Center Outsourcing

Gain competitive edge on your customer service, improve sales and ensure customer satisfaction by tapping into our other contact center staffing solutions:

Call Center Agent – Form a front line team with professional call center agents who can efficiently handle inbound and outbound calls, perform catalog and sales work, lead nurturing, surveys and other related tasks.

Contact Center Agent – Ramp up business operations and establish better customer relationships with the help of contact center agents competent in tackling telemarketing work, toll-free service, reservations and ticketing and other virtual services.

Online Community Moderator – Keep the integrity of online discussions and promote positive community experience by assigning online community moderators who are adept in community engagement, membership management and development, threads cultivation and more.

Technical Support – Establish a help desk that will provide handy solutions for customers’ technical difficulties. All technical support agents from PrimeOutsourcing have a strong foundation in troubleshooting and providing after sales support.