The client is the executive director of one of the largest and most famous martial arts organizations in the world. His organization has produced over 200 martial artists, all of whom have earned black belts; he currently manages over 300 martial arts schools and affiliates around the world.
As they only started franchising their martial arts school in 2010, the company encountered several problems in billing management. They realized that they do not have enough staff members to operate and manage their office's accounting responsibilities, which included sending invoices, and collecting payments efficiently. In order to increase their company's productivity, the client wanted to outsource back office responsibilities such as accounting, bookkeeping and billing.