Frequently Asked Questions
The Frequently Asked Questions
PrimeOutsourcing, Inc. is the premier offshore outsourcing service provider located at the heart of the Philippines – Manila. Our team is composed of Business and Information Technology professionals who underwent thorough and persistent in-house training and thorough experience.
Would your company allow us to train your staff according to our preference?
Yes. Upon hiring employees, you can immediately train your staff to ensure top performance.
Will my writers know how to navigate and manage web publishing software like WordPress?
Yes. Both Junior and Senior Creative Writers are well versed with web publishing software such as WordPress, Blogger, etc.
Will my data be safe from hackers, viruses, or even electrical disruptions?
Yes. We assure that every computer in our office are enforced with the latest online security features, as well as with updated anti-virus software. Our office building also has sufficient backup power that can provide electricity during sudden blackouts.
Will my company information and other sensitive data remain confidential?
Yes. At PrimeOutsourcing, we uphold honor and credibility. Each staff you hire are required to sign a Non-Disclosure Agreement that ensures no data is disclosed under any circumstance.
Who provides CRM, etc?
CRM are being provided by our clients. They host their own in the cloud or they are using 3rd party programs for this purpose.
What do I get from being a Prime Outsourcing affiliate?
For every new client you successfully direct to Prime Outsourcing, you will get a referral fees as shown by this table:
Staff Leasing Service:
Full-time Staff= $100
Half-time Staff = $50
Project Outsourcing: 5% of the total project cost
Prime Service Packs: $50 for packages below $500 and $100 for packages above $500
– The amount is not convertible to cash but as service credit to your account. Avail of our services and pay us from your credits earned.
– One time only, renewal of the same staff, project, service pack is not valid
– Existing client should have no past due invoices and have used our services for the last 30 days
If you are a former client of Prime Outsourcing or a non-client and you directed a new client to our company, you will get half of the amount listed above.
Upon inquiry, how long will it take until we can initiate our telemarketing campaign?
Our well capable contact center staff can immediately begin working for you once all agreements are settled (contracts, conditions, payments, etc.).
Q. Will you sign a NDA?
We are committed to protecting both our privacy thus we are open to Non Disclosure Agreements.
Q. Why do you offer a monthly subscription?
We offer a monthly subscription to keep our pricing competitive; it also allows us to manage our resources more efficiently.
Q. Who owns the source code and rights over my projects?
Source codes and the rights of the project belong only to you. Prime Outsourcing will ask for your permission before we show the portfolios to our prospective clients.
Q. When will I give notice should I wish to discontinue with my membership?
You can give us your notice any time before your next billing cycle begins. You can send your notice to us by email, phone call or unsubscribing via the Portal.
Q. What type of tasks can PrimeOutsourcing do?
PrimeOutsourcing can handle any type of task that does not require physical presence and can be done by using a phone or computer. Kindly contact us for more information.
Q. What qualifications does the Virtual Assistant have?
Our team members come from different backgrounds and each one is extremely proficient in his or her chosen field. All of them are fluent in English and have plenty of experience in providing quality customer service.
Q. What kind of payment method do you accept?
Currently, we accept major credit cards via PayPal. You can still pay using your card even if you dont have a Paypal account. We also accept bank wire transfers.
Q. What is your rollover policy?
Your unused time can be added to next month as long as you did not cancel your subscription. If you canceled your subscription and you still have unused time, it will be lost indefinitely. Please note that rollover time is not transferable and cannot be converted to cash.
Q. What is the refund policy?
Once we have processed your membership fees, we can no longer give you a refund. If you wish to discontinue your membership, please inform us before the start of your next billing cycle.
Q. What is the minimum contract?
We require a minimum of one (1) month commitment.
Q. What are the Philippine national holidays recognized?
You can check the list of our National holidays on this page http://bit.ly/1QZ8n7w
Q. What are the operating hours of your company?
Our office is located at a premier Business District in Manila, Philippines. We operate 24 hours a day and manage the following standard shifts:
a. 07:00AM – 04:00PM GMT +8 (morning)
b. 09:00PM – 06:00AM GMT +8 (evening)Q. What are the benefits of offshore outsourcing against domestic or local workforce?
Lower cost was the main reason for outsourcing offshore.
Q. What are the advantages of using your solutions and services?
Offshore employee leasing with us gives you the competitive advantage in the current market. Our cost effective and prime setup will show that we are your best option out there.
Q. Logistically, do you provide systems, desks, etc?
Yes, our quote is all inclusive of agents salary and benefits, meeting area, pantry, locker cabinets, desk equipped with at least Core i3 computer and office productivity softwares. We can provide you an outbound dialer (vicidial) server – ideal for telemarketing or mass calling if you require it. Please let us know if you need other systems.
Q. Is there a start-up fee?
No, you do not have to pay any start-up fees. You only have to pay for the monthly subscription fee, the details of which are in your sign-up page.
Q. If you are not able to complete my request, will you still charge me?
If we are unable to carry out your request due to factors beyond our control (ex. the date and time for your restaurant reservation is unavailable or if the item you wish to purchase is currently out of stock), it will be classified as a “chargeable task”.
Q. How will I know if PrimeOutsourcing has received my task delivery report?
We send a confirmation email upon recipient of each task every time.
Q. How long does it take for yourservices to start after I sign up?
We promptly start work within one (1) business day after we receive your payment.
Q. How can I make a service cancellation?
Simply log in to your account and click “Cancel” and your cancellation request is effective immediately. Un-used days/hours will not be refunded.
Q. Does my leased employee works with other projects also?
No. Your dedicated employee only works for your company. You have full access to the staff via email, chat, and phone. They are being managed by supervisors on duty.
Q. Do I have to sign a long-term contract?
No, we will not require you sign a long-term contract. You simply have to pay us on a monthly basis.
Q. Can you tell me more about the individuals? College grads? Engineering background?
Some of the candidates will be source in-house, and some will be applicants who responds to our job postings. You have the option to interview them and decides who gets to your team here. Every staff hired by our company go through extensive screening process. We give them specific exams and conduct personal and professional background check.
Q. Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your plan anytime. Just contact us and we will process adjustment on your account.
Q. Can I share my membership privileges with other people?
Unless you availed of our corporate plan, our services are in a per individual bases and are non-transferable.
Q. Can I contact my staff supervisor directly?
Yes, you can talk to our supervisors anytime. We suggest you talk to them so that staff issues are resolved on time. Occasionally, they will proactively contact you.
My target demographic is 7-12 year old children, do your staff have the ability to create appropriate graphics and web design comprehensible to children?
Our staff are highly receptive of the client’s needs and the target demographic. Our client are well capable of creating the most appropriate and user friendly graphic or web design.
I’m based in the United States, however I’d like to operate in Canada. Would that be possible?
Definitely. Being an offshore staff leasing agency, we have the ability to work anywhere in the world through the latest online technological advances.
I’d like to use a WordPress theme for my website. Is your staff capable of integrating a few tweaks to the theme according to my preference?
Yes. Our web designers are well versed with web publishing software like WordPress. Just send all the necessary files (such as PSD files) to your staff and they will immediately take on your task.
I am searching for someone who can take care of my billing and sending invoices to delinquent clients. Could your staff handle the job?
Definitely. Our back office professionals are well versed with the common business practices of today and can very well handle clients of any and every disposition.
How will we take our toll-free numbers pointed to you?
Some of our clients are using ringcentral.com they just set forwarding on their toll free number, pointing it to a RINGCENTRAL number that is setup on the agents softphone or hardphone. Or we just copy your settings at your current call center. Just tell us your preference and our IT team will adapt accordingly.
How long will it take for my project to be done?
The duration of your project solely depends on the complexity of your project and the amount of manpower it needs. Some tasks may only take minutes to be finished, while some can take weeks.
How fast will your staff produce articles for my website?
The duration of your project depends on the complexity, nature, quality, and quantity of your task. While some tasks may only take minutes to finish, some may take hours, to days, to weeks.
How do you ensure your given keywords will help my site’s search engine visibility?
We make sure that the keywords we use for link building activity relate to your own website’s content. The more we integrate keywords in our SEO methods, the higher the possibility of your site increasing rankings.
How can I be sure my content is not plagiarized?
If you still doubt the quality of our services, you can use online plagiarism checker software such as Copyscape. Copyscape not only detects cases of plagiarism but cases of content fraud as well.
For recruitment, what is your screening process?
Every contact center staff hired by Prime Outsourcing went through an extensive screening process. Specialized exams, and personal and professional background checks are performed to ensure employee integrity.
Does your company support ‘black hat’ SEO?
No. Black hat SEO is a device used by fraudulent entities who want to get around the web the easiest way using ungraceful techniques such as keyword stuffing, invisible texts, and spamming. PrimeOutsourcing is a company that advocate honor above excellence. If we aim to take your name higher, we’ll do it the right way.
Do your writers proofread articles, e.g. check for grammatical errors, typographical errors, and instances of plagiarism?
Yes. Our team of creative writers are responsible and dignified individuals who care about quality. Every project is meticulously proofread and checked for plagiarism.
Do you use predictive dialer system such as VICIDIAL?
Yes. Predictive dialer systems such as Vicidial would be advantageous for us and your needs.
Do you include keyword research in your services?
Yes. Our skilled SEO consultants are well capable of figuring out the most appropriate keywords for your website.
Do you have a secure Internet connection?
We currently have several Internet connections available from different premier service providers in the Philippines today. This is to ensure that our connectivity is seamless no matter the circumstances an Internet service provider may be facing. We also have an in-house technical support team that tends to any technical difficulties at hand.
Do you do social media marketing, e.g. Facebook, Twitter and YouTube.
Yes. We have a team of online marketeers who are dedicated to providing excellent social media marketing.
Do we give you the leads, or is your company capable of creating leads for us?
It is best if you are able to give us the leads. By giving us the leads, we can immediately start contacting clients for you. If you wish for us to generate leads for you, it would require you to accomplish additional service fees. Please contact us for more information about additional service fees.
Do I get to keep the templates for logo and/or web design?
Yes. Every element of your design project belongs to you. PrimeOutsourcing will duly ask for your permission if ever we decide to use your project as part of our portfolio to be shown to other clients.
Can we view your staff’s work portfolio?
Definitely. We can send our staff resume and portfolio via email upon your inquiry.
Are your staff perfectly proficient with oral and written English? How about other languages?
All our employees are well versed with the English language as well as its culture. Unfortunately, none of our current staff are eloquent with other foreign languages such as French, Mandarin, German, etc.
Are these agents dedicated to us or are they shared?
Yes, the agents are dedicated and will exclusively work for you. We can install remote monitoring program like team viewer if you require it. We can also install IP cam for your team so you can see them in real-time.
After termination of my contract with your company, what happens to my data?
After termination, we would surrender all account information and data including passwords, source codes, customer information, etc. For your own security and convenience, we would require you to reset all your password after the project has been finished. PrimeOutsourcing will not be liable to any related damage to your company after the contract period.
What do I get from being a Prime Outsourcing affiliate?
For every new client you successfully direct to Prime Outsourcing, you will get a referral fees as shown by this table:
Staff Leasing Service:
Full-time Staff= $100
Half-time Staff = $50
Project Outsourcing: 5% of the total project cost
Prime Service Packs: $50 for packages below $500 and $100 for packages above $500
– The amount is not convertible to cash but as service credit to your account. Avail of our services and pay us from your credits earned.
– One time only, renewal of the same staff, project, service pack is not valid
– Existing client should have no past due invoices and have used our services for the last 30 days
If you are a former client of Prime Outsourcing or a non-client and you directed a new client to our company, you will get half of the amount listed above.
Will my data be safe from hackers, viruses, or even electrical disruptions?
Yes. We assure that every computer in our office are enforced with the latest online security features, as well as with updated anti-virus software. Our office building also has sufficient backup power that can provide electricity during sudden blackouts.
Will my company information and other sensitive data remain confidential?
Yes. At PrimeOutsourcing, we uphold honor and credibility. Each staff you hire are required to sign a Non-Disclosure Agreement that ensures no data is disclosed under any circumstance.
I am searching for someone who can take care of my billing and sending invoices to delinquent clients. Could your staff handle the job?
Definitely. Our back office professionals are well versed with the common business practices of today and can very well handle clients of any and every disposition.
Do you have a secure Internet connection?
We currently have several Internet connections available from different premier service providers in the Philippines today. This is to ensure that our connectivity is seamless no matter the circumstances an Internet service provider may be facing. We also have an in-house technical support team that tends to any technical difficulties at hand.
After termination of my contract with your company, what happens to my data?
After termination, we would surrender all account information and data including passwords, source codes, customer information, etc. For your own security and convenience, we would require you to reset all your password after the project has been finished. PrimeOutsourcing will not be liable to any related damage to your company after the contract period.
Would your company allow us to train your staff according to our preference?
Yes. Upon hiring employees, you can immediately train your staff to ensure top performance.
Upon inquiry, how long will it take until we can initiate our telemarketing campaign?
Our well capable contact center staff can immediately begin working for you once all agreements are settled (contracts, conditions, payments, etc.).
I’m based in the United States, however I’d like to operate in Canada. Would that be possible?
Definitely. Being an offshore staff leasing agency, we have the ability to work anywhere in the world through the latest online technological advances.
For recruitment, what is your screening process?
Every contact center staff hired by Prime Outsourcing went through an extensive screening process. Specialized exams, and personal and professional background checks are performed to ensure employee integrity.
Do you use predictive dialer system such as VICIDIAL?
Yes. Predictive dialer systems such as Vicidial would be advantageous for us and your needs.
Do we give you the leads, or is your company capable of creating leads for us?
It is best if you are able to give us the leads. By giving us the leads, we can immediately start contacting clients for you. If you wish for us to generate leads for you, it would require you to accomplish additional service fees. Please contact us for more information about additional service fees.
Are your staff perfectly proficient with oral and written English? How about other languages?
All our employees are well versed with the English language as well as its culture. Unfortunately, none of our current staff are eloquent with other foreign languages such as French, Mandarin, German, etc.
My target demographic is 7-12 year old children, do your staff have the ability to create appropriate graphics and web design comprehensible to children?
Our staff are highly receptive of the client’s needs and the target demographic. Our client are well capable of creating the most appropriate and user friendly graphic or web design.
I’d like to use a WordPress theme for my website. Is your staff capable of integrating a few tweaks to the theme according to my preference?
Yes. Our web designers are well versed with web publishing software like WordPress. Just send all the necessary files (such as PSD files) to your staff and they will immediately take on your task.
How long will it take for my project to be done?
The duration of your project solely depends on the complexity of your project and the amount of manpower it needs. Some tasks may only take minutes to be finished, while some can take weeks.
Do I get to keep the templates for logo and/or web design?
Yes. Every element of your design project belongs to you. PrimeOutsourcing will duly ask for your permission if ever we decide to use your project as part of our portfolio to be shown to other clients.
Can we view your staff’s work portfolio?
Definitely. We can send our staff resume and portfolio via email upon your inquiry.
Q. Will you sign a NDA?
We are committed to protecting both our privacy thus we are open to Non Disclosure Agreements.
Q. Who owns the source code and rights over my projects?
Source codes and the rights of the project belong only to you. Prime Outsourcing will ask for your permission before we show the portfolios to our prospective clients.
Q. What is the minimum contract?
We require a minimum of one (1) month commitment.
Q. What are the Philippine national holidays recognized?
You can check the list of our National holidays on this page http://bit.ly/1QZ8n7w
Q. What are the operating hours of your company?
Our office is located at a premier Business District in Manila, Philippines. We operate 24 hours a day and manage the following standard shifts:
a. 07:00AM – 04:00PM GMT +8 (morning)
b. 09:00PM – 06:00AM GMT +8 (evening)Q. What are the benefits of offshore outsourcing against domestic or local workforce?
Lower cost was the main reason for outsourcing offshore.
Q. What are the advantages of using your solutions and services?
Offshore employee leasing with us gives you the competitive advantage in the current market. Our cost effective and prime setup will show that we are your best option out there.
Q. Logistically, do you provide systems, desks, etc?
Yes, our quote is all inclusive of agents salary and benefits, meeting area, pantry, locker cabinets, desk equipped with at least Core i3 computer and office productivity softwares. We can provide you an outbound dialer (vicidial) server – ideal for telemarketing or mass calling if you require it. Please let us know if you need other systems.
Q. Does my leased employee works with other projects also?
No. Your dedicated employee only works for your company. You have full access to the staff via email, chat, and phone. They are being managed by supervisors on duty.
Q. Can you tell me more about the individuals? College grads? Engineering background?
Some of the candidates will be source in-house, and some will be applicants who responds to our job postings. You have the option to interview them and decides who gets to your team here. Every staff hired by our company go through extensive screening process. We give them specific exams and conduct personal and professional background check.
Q. Can I contact my staff supervisor directly?
Yes, you can talk to our supervisors anytime. We suggest you talk to them so that staff issues are resolved on time. Occasionally, they will proactively contact you.
Q. Why do you offer a monthly subscription?
We offer a monthly subscription to keep our pricing competitive; it also allows us to manage our resources more efficiently.
Q. When will I give notice should I wish to discontinue with my membership?
You can give us your notice any time before your next billing cycle begins. You can send your notice to us by email, phone call or unsubscribing via the Portal.
Q. What type of tasks can PrimeOutsourcing do?
PrimeOutsourcing can handle any type of task that does not require physical presence and can be done by using a phone or computer. Kindly contact us for more information.
Q. What qualifications does the Virtual Assistant have?
Our team members come from different backgrounds and each one is extremely proficient in his or her chosen field. All of them are fluent in English and have plenty of experience in providing quality customer service.
Q. What kind of payment method do you accept?
Currently, we accept major credit cards via PayPal. You can still pay using your card even if you dont have a Paypal account. We also accept bank wire transfers.
Q. What is your rollover policy?
Your unused time can be added to next month as long as you did not cancel your subscription. If you canceled your subscription and you still have unused time, it will be lost indefinitely. Please note that rollover time is not transferable and cannot be converted to cash.
Q. What is the refund policy?
Once we have processed your membership fees, we can no longer give you a refund. If you wish to discontinue your membership, please inform us before the start of your next billing cycle.
Q. Is there a start-up fee?
No, you do not have to pay any start-up fees. You only have to pay for the monthly subscription fee, the details of which are in your sign-up page.
Q. If you are not able to complete my request, will you still charge me?
If we are unable to carry out your request due to factors beyond our control (ex. the date and time for your restaurant reservation is unavailable or if the item you wish to purchase is currently out of stock), it will be classified as a “chargeable task”.
Q. How will I know if PrimeOutsourcing has received my task delivery report?
We send a confirmation email upon recipient of each task every time.
Q. How long does it take for yourservices to start after I sign up?
We promptly start work within one (1) business day after we receive your payment.
Q. How can I make a service cancellation?
Simply log in to your account and click “Cancel” and your cancellation request is effective immediately. Un-used days/hours will not be refunded.
Q. Do I have to sign a long-term contract?
No, we will not require you sign a long-term contract. You simply have to pay us on a monthly basis.
Q. Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your plan anytime. Just contact us and we will process adjustment on your account.
Q. Can I share my membership privileges with other people?
Unless you availed of our corporate plan, our services are in a per individual bases and are non-transferable.
Will my writers know how to navigate and manage web publishing software like WordPress?
Yes. Both Junior and Senior Creative Writers are well versed with web publishing software such as WordPress, Blogger, etc.
How fast will your staff produce articles for my website?
The duration of your project depends on the complexity, nature, quality, and quantity of your task. While some tasks may only take minutes to finish, some may take hours, to days, to weeks.
How do you ensure your given keywords will help my site’s search engine visibility?
We make sure that the keywords we use for link building activity relate to your own website’s content. The more we integrate keywords in our SEO methods, the higher the possibility of your site increasing rankings.
How can I be sure my content is not plagiarized?
If you still doubt the quality of our services, you can use online plagiarism checker software such as Copyscape. Copyscape not only detects cases of plagiarism but cases of content fraud as well.
Does your company support ‘black hat’ SEO?
No. Black hat SEO is a device used by fraudulent entities who want to get around the web the easiest way using ungraceful techniques such as keyword stuffing, invisible texts, and spamming. PrimeOutsourcing is a company that advocate honor above excellence. If we aim to take your name higher, we’ll do it the right way.
Do your writers proofread articles, e.g. check for grammatical errors, typographical errors, and instances of plagiarism?
Yes. Our team of creative writers are responsible and dignified individuals who care about quality. Every project is meticulously proofread and checked for plagiarism.
Do you include keyword research in your services?
Yes. Our skilled SEO consultants are well capable of figuring out the most appropriate keywords for your website.
Do you do social media marketing, e.g. Facebook, Twitter and YouTube.
Yes. We have a team of online marketeers who are dedicated to providing excellent social media marketing.