Get the answers to the most commonly asked queries. Contact us for other concerns.
The Frequently Asked Questions
Prime Outsourcing, Inc. is the premier offshore outsourcing service provider located at the heart of the Philippines – Manila. Our team is composed of Business and Information Technology professionals who underwent thorough and persistent in-house training and thorough experience.
Our team members come from different backgrounds and each one is extremely proficient in his or her chosen field. All of them are fluent in English and have plenty of experience in providing quality customer service.
Q. What kind of payment method do you accept?Bar Hawk2018-10-17T14:00:12+00:00
Your unused time can be added to next month as long as you did not cancel your subscription. If you canceled your subscription and you still have unused time, it will be lost indefinitely. Please note that rollover time is not transferable and cannot be converted to cash.
Q. What is the refund policy?Bar Hawk2018-10-17T13:48:15+00:00
Our office is located at a premier Business District in Manila, Philippines. We operate 24 hours a day and manage the following standard shifts: a. 07:00AM – 04:00PM GMT +8 (morning) b. 09:00PM – 06:00AM GMT +8 (evening)
Q. What are the benefits of offshore outsourcing against domestic or local workforce?Bar Hawk2019-04-11T17:23:57+00:00
Yes, our quote is all inclusive of agents salary and benefits, meeting area, pantry, locker cabinets, desk equipped with at least Core i3 computer and office productivity softwares. We can provide you an outbound dialer (vicidial) server – ideal for telemarketing or mass calling if you require it. Please let us know if you need other systems.
Q. Is there a start-up fee?Bar Hawk2018-10-17T13:52:18+00:00
If we are unable to carry out your request due to factors beyond our control (ex. the date and time for your restaurant reservation is unavailable or if the item you wish to purchase is currently out of stock), it will be classified as a “chargeable task”.
Q. How will I know if PrimeOutsourcing has received my task delivery report?Bar Hawk2018-10-17T13:51:47+00:00
Some of the candidates will be source in-house, and some will be applicants who responds to our job postings. You have the option to interview them and decides who gets to your team here. Every staff hired by our company go through extensive screening process. We give them specific exams and conduct personal and professional background check.
Q. Can I upgrade or downgrade my plan?Bar Hawk2018-10-17T14:01:43+00:00
Some of our clients are using ringcentral.com they just set forwarding on their toll free number, pointing it to a RINGCENTRAL number that is setup on the agents softphone or hardphone. Or we just copy your settings at your current call center. Just tell us your preference and our IT team will adapt accordingly.
How long will it take for my project to be done?Bar Hawk2018-10-17T14:09:56+00:00
Every contact center staff hired by Prime Outsourcing went through an extensive screening process. Specialized exams, and personal and professional background checks are performed to ensure employee integrity.
Does your company support ‘black hat’ SEO?Bar Hawk2018-10-18T17:12:58+00:00
Yes, the agents are dedicated and will exclusively work for you. We can install remote monitoring program like team viewer if you require it. We can also install IP cam for your team so you can see them in real-time.
After termination of my contract with your company, what happens to my data?Bar Hawk2018-10-18T18:28:53+00:00
For general inquires please use our feedback form. We are committed to protecting your absolute confidentiality and privacy of any information given to us. We will not disclose these to anyone without your expressed or written consent.