Contact Center Services and Outsourcing
PrimeOutsourcing provides contact center services to help you attract new customers and maintain existing ones by offering top-notch customer service.
Contact Center Outsourcing
As foreign companies continue to take their contact center offshore, smaller to medium businesses also adopt these strategy to improve their business cost-effectively. With PrimeOutsourcing, we offer services to accommodate your valued customers through our skilled agents.
Staffing Recommendations
Technical Support Agent
We help customers in troubleshooting, assisting end-users, and educating callers about various technologies and systems.
Learn MoreAdvantages of Contact Center Outsourcing
- We have English-proficient telemarketers who polished their craft through extensive training and years of experience.
- All of our agents have neutral accents preferred by Western nations.
- Our contact center agents are courteous and approachable.
- You can reduce overhead and operational costs by 70% while increasing productivity drastically.
- We offer excellent and efficient service quality.
- We ensure that sensitive information about your clients is secured with our outsourced contact centers.
- All of our contact agents are supervised by in-office supervisors.
Case Studies
Harness our proficiency in addressing a myriad of contact center outsourcing needs, as our experienced team of customer service representatives, communication specialists, and support staff are poised to support you.
Whether it’s managing customer inquiries, ensuring prompt and effective issue resolution, or maintaining seamless communication across various channels, we are well-prepared to handle tasks of any magnitude, showcasing our dedication to delivering top-notch service.
Frequently Asked Questions
Would your company allow us to train your staff according to our preference?
Yes. Upon hiring employees, you can immediately train your staff to ensure top performance.
Are your staff perfectly proficient with oral and written English? How about other languages?
All our employees are well versed with the English language as well as its culture. Unfortunately, none of our current staff are eloquent with other foreign languages such as French, Mandarin, German, etc.
Do you use predictive dialer system such as VICIDIAL?
Yes. Predictive dialer systems such as Vicidial would be advantageous for us and your needs.
Do we give you the leads, or is your company capable of creating leads for us?
It is best if you are able to give us the leads. By giving us the leads, we can immediately start contacting clients for you. If you wish for us to generate leads for you, it would require you to accomplish additional service fees. Please contact us for more information about additional service fees.
Upon inquiry, how long will it take until we can initiate our telemarketing campaign?
Our well capable contact center staff can immediately begin working for you once all agreements are settled (contracts, conditions, payments, etc.).
I’m based in the United States, however I’d like to operate in Canada. Would that be possible?
Definitely. Being an offshore staff leasing agency, we have the ability to work anywhere in the world through the latest online technological advances.
For recruitment, what is your screening process?
Every contact center staff hired by Prime Outsourcing went through an extensive screening process. Specialized exams, and personal and professional background checks are performed to ensure employee integrity.