Overseas companies are taking their contact centers offshore. These companies knew that its cost effective and improves their bottomline. Small to medium sized businesses can also adopt these strategy for them to compete and at the same time look world class.
Advantages of Contact Center Outsourcing
- English-proficient telemarketers polished their craft through extensive training and years of experience
- All agents have neutral accents preferred by Western nations
- Contact center agents are courteous and approachable
- Overhead and operational costs can be reduced by 70%, while increasing productivity drastically
- Excellent and efficient service quality
- Sensitive information about your clients secure with outsourced contact centers
- All contact agents are supervised by in-office supervisors
Frequently Asked Questions
It is best if you are able to give us the leads. By giving us the leads, we can immediately start contacting clients for you. If you wish for us to generate leads for you, it would require you to accomplish additional service fees. Please contact us for more information about additional service fees.
Every contact center staff hired by Prime Outsourcing went through an extensive screening process. Specialized exams, and personal and professional background checks are performed to ensure employee integrity.