Technical Support Agent

When it comes to maintaining websites, technical problems are to be expected. Anytime potential clients or customers visit the website, there is always a possibility that a technical issue will arise. If a technical problem does occur, website owners can expect to receive many phone calls from those who were inconvenienced. To prevent further problems from happening, a technical support agent must be at hand to address the issues in a timely manner. Technical support agents from PrimeOutsourcing have considerable experience with troubleshooting, and they can be counted on to resolve any technical issue as soon as possible.

Expertise and Skills

Offshore Staff Leasing

PrimeOutsourcing’s resident technical support agents have the skills and expertise that can guarantee customer satisfaction every time. Their knowledge of the customized software and the system as a whole enables them to provide immediate response. With efficient assistance as their forte, PrimeOutsourcing’s technical support agents are sure to successfully help customers and clients in their time of need.

Contact Center Outsourcing

Gain competitive edge on your customer service, improve sales and ensure customer satisfaction by tapping into our other contact center staffing solutions:

Call Center Agent – Form a front line team with professional call center agents who can efficiently handle inbound and outbound calls, perform catalog and sales work, lead nurturing, surveys and other related tasks.

Contact Center Agent – Ramp up business operations and establish better customer relationships with the help of contact center agents competent in tackling telemarketing work, toll-free service, reservations and ticketing and other virtual services.

Online Support Agent – Successfully resolve concerns online and avoid customer inconvenience with the help of online support agents highly trained in moderating chatrooms and facilitating communications via live chat and instant messaging.

Online Community Moderator – Keep the integrity of online discussions and promote positive community experience by assigning online community moderators who are adept in community engagement, membership management and development, threads cultivation and more.