Technical Support Agent

Providing quality technical assistance through knowledge in site’s customized tools and software.

 technical support agent duties

Technical Support Agent

When it comes to maintaining websites, technical problems are to be expected. Anytime potential clients or customers visit the website, there is always a possibility that a technical issue will arise. If a technical problem does occur, website owners can expect to receive many phone calls from those who were inconvenienced. To prevent further problems from happening, a technical support agent must be at hand to address the issues in a timely manner. Technical support agents from PrimeOutsourcing have considerable experience with troubleshooting, and they can be counted on to resolve any technical issue as soon as possible.

Expertise and Skills

  • Technical support
  • Troubleshooting
  • After sales support
  • And other related tasks

Offshore Staff Leasing

PrimeOutsourcing’s resident technical support agents have the skills and expertise that can guarantee customer satisfaction every time. Their knowledge of the customized software and the system as a whole enables them to provide immediate response. With efficient assistance as their forte, PrimeOutsourcing’s technical support agents are sure to successfully help customers and clients in their time of need.

Junior Technical Support Agent

  • 1-2 year experience as full-time Technical Support Agent
  • 1-2 year experience in answering emails, live chat, and trouble tickets
  • 1-2 year experience in answering basic technical issues
  • Basic to intermediate English telephone skills

Senior Technical Support Agent

  • At least 3 years experience as full-time Technical Support Agent
  • At least 3 years experience in emails, live chat, and trouble tickets
  • At least 3 years experience in answering advanced technical issues
  • Excellent English telephone skills


We charge a monthly flat rate for full-time Technical Support Agent. Upon receiving your inquiry, we will evaluate and let you know whether a junior or senior level staff is suited on the job. We also provide part-time Technical Support Agent or hourly based Technical Support Agent.


Please browse our frequently asked questions page if you have questions about our Technical Support Agent Offshore Staff Leasing. You can also fill out the form below if you need more information about our Technical Support Agent Outsourcing.

  • Our technical support agents underwent extensive training to provide the necessary information to keep your own clients satisfied

  • Low cost option

  • Staff are properly trained and familiarized with the operations of your business

  • Agents are exceptionally English-proficient

  • Staff underwent courtesy training

  • Flexible work periods allow business operation beyond normal work hour

  • Daily operation is maintained by in-house supervisors

Contact Center Outsourcing

Gain competitive edge on your customer service, improve sales and ensure customer satisfaction by tapping into our other contact center staffing solutions:

Call Center Agent – Form a front line team with professional call center agents who can efficiently handle inbound and outbound calls, perform catalog and sales work, lead nurturing, surveys and other related tasks.

Contact Center Agent – Ramp up business operations and establish better customer relationships with the help of contact center agents competent in tackling telemarketing work, toll-free service, reservations and ticketing and other virtual services.

Online Support Agent – Successfully resolve concerns online and avoid customer inconvenience with the help of online support agents highly trained in moderating chatrooms and facilitating communications via live chat and instant messaging.

Online Community Moderator – Keep the integrity of online discussions and promote positive community experience by assigning online community moderators who are adept in community engagement, membership management and development, threads cultivation and more.

Contact Info

PrimeOutsourcing Inc. 6/F Aster Business Center Mandala Park, 312 Shaw Boulevard, Mandaluyong City Metro Manila 1550

US/Canada: (850) 937-7321
International: +63 (939) 409 7272

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