Q. Will you sign an NDA?
We are committed to protecting our privacy thus we are open to Non-Disclosure Agreements.
Q. Who owns the source code and rights over my projects?
Source codes and the rights of the project belong only to you. Prime Outsourcing will ask for your permission before we show the portfolios to our prospective clients.
We require a minimum of one (1) month commitment.
Q. What kind of payment method do you accept?
Currently, we accept major credit cards via PayPal. You can still pay using your card even if you don't have a Paypal account. We also accept bank wire transfers.
Q. What is your rollover policy?
Your unused time can be added to next month as long as you did not cancel your subscription. If you canceled your subscription and you still have unused time, it will be lost indefinitely. Please note that rollover time is not transferable and cannot be converted to cash.
Q. What is the refund policy?
Once we have processed your membership fees, we can no longer give you a refund. If you wish to discontinue your membership, please inform us before the start of your next billing cycle.
Q. Is there a start-up fee?
No, you do not have to pay any start-up fees. You only have to pay for the monthly subscription fee, the details of which are in your sign-up page.
Q. If you are not able to complete my request, will you still charge me?
If we are unable to carry out your request due to factors beyond our control (ex. the date and time for your restaurant reservation are unavailable or if the item you wish to purchase is currently out of stock), it will be classified as a “chargeable task”.
