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There were many challenges the IT-Business Process Outsourcing (IT-BPO industry) faced this 2017.  However, experts are still positive that IT outsourcing will continue to grow in the next years–only this time, slower.

With Duterte’s comments regarding the United States especially the remarks he made about former President Barack Obama and President Trump’s stance in prioritizing America first, the matter with the IT-BPO industry seems to get only get worse. Another issue that was raised this year is the attempt to remove VAT exemption as a part of the government’s tax reform.

With all these things happening this year, the bigger problem the IT-BPO in the Philippines seems to be facing is the need for more talents that can meet the demands needed in the industry.

Meeting the demands is only getting harder for the industry, with companies like Verizon creating jobs in the US instead of doing that for their Cebu contract. Fortunately for the people working in the industry, companies like Accenture and Sykes are continuously growing their business here in the Philippines. This will allow workers to get back to the industry if ever layoff happens.

However, the demand for more talents in the industry doesn’t mean everyone gets the job. If anything, this only means that there are only a few who are intuitive and capable of handling tasks expected from an industry that continuously changes.

The Solution

It seems like having good communication skills and being computer literate are not enough to get hired in this day and age. JP Palpallatoc of Accenture Philippines explained why “reskilling” is essential to thriving in the fourth industrial revolution or  “Industry X.0”.

The industry will still grow in the coming years but the lack of availability for talents needed in the industry might threaten it in the future. This is why companies are encouraged to develop talents to sustain the demands.

For example, implementing a computer literacy course down to an elementary level. This will allow people to move to more complex tasks in their succeeding years while in school.

For managing director of Cebu IT-BPM Organization (CIB.O) Wilfredo “Jun” Sa-a Jr., developing computer literacy courses that are “gamified” will allow children to have a bigger appreciation for computers and information technology.  Sa-a hopes that the ranking for next year’s global outsourcing destinations would be better.

Another thing that was launched by CIB.O in cooperation with the Cebu government is the Learning English Application for Pinoys (Leap) program at Apas National High School.  Leap, a computer-based program with lessons to help students improve their communication skills in English that could potentially help in meeting the demand in the IT-BPO industry.

Prime Outsourcing makes sure that our talents can meet the changing demands in the outsourcing industry. Outsource your business tasks today so you can focus on growing your business. For more details about our services, click here.

 

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By: Seb Malupa | January 1, 2018 | Blog | 0 Comments

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