As the Philippines continues to gain its foothold in the BPO industry, a huge number of organizations from around the globe are turning over parts of their business operations to the BPO companies in the country. This, in turn, allows them to focus on the critical aspects of their businesses while saving a significant amount of money in their overhead costs. But of course, this will be only possible if you pick the right outsourcing company in the Philippines.
Outsourcing Industry in the Philippines
A huge portion of the continuous development of the Philippine economy is the Business Process Outsourcing (BPO) industry’s revenues. The country has always been one of the top choices of foreign countries for their outsourcing purposes.
While as for some foreign businesses, outsourcing in the Philippines may seem somewhat scary and a leap of faith, it reigns a good amount of benefits to one business pursuits. Filipinos are good candidates for different types of outsourcing services for the following reasons:
- The Philippines has a very high rate in terms of people who can speak the English language fluently.
- Filipino culture has become adept when it comes to adopting Western culture. Being in the Spanish and American reign for years, Filipinos have a deep-rooted connection in terms of Western values and cultures, even up to now.
- Outsourcing in the Philippines is cost-friendly. However, foreign companies can save costs but at the same time, hire a steady pool of competency. Filipino BPO workers can provide quality work.
- The Philippine Government has imposed different policies to protect data security. Most concerns involved with outsourcing are common of security concerns like sharing important data with a third party. The Data Privacy Act is for an individual or a company that violates these concerns. Imprisonment for up to six years and a fine between $20,000 and $100,000 are its impending punishments.
Common Outsourced Services in the Philippines
Generally speaking, BPO services have a wide range of services that can be offered to different types of businesses. As for the Philippine BPO industry, it largely includes services such as:
- contact centers
- data entry
- knowledge process outsourcing (KPO)
- and accounting services
If you are looking to outsource some of your business services and your heart is set on hiring an outsourcing company in the Philippines, take heart. The country is teeming with reliable outsourcing companies that boast excellent pools of talent.
However, before you jump on the bandwagon, keep in mind that for the outsourcing process to work for your business, you need to find the right vendor for the job. So to get you started, here are some useful tips you can follow to get the right outsourcing company for your needs.
1. Determine your core.
The smart strategy is always to hold on to processes or operations that are at the heart of your business’s core missions. Then, you should consider outsourcing operations that are not strategic. Once you can determine the processes that you would like to outsource, the next step is to concentrate your search on finding the right outsourcing company in the Philippines that complements your needs.
2. Do your research.
It is important to research outsourcing company in the Philippines that have experience in the type of project that you have so that you can be assured that they will perform their work correctly and address potential problems immediately.
At the most, find three outsourcing companies that have a minimum of five years of experience in the industry, have the license to operate, and have a clean work record. These are just some of the things that separate legitimate companies from the phonies.
3. Gauge workmanship.
Take the time to look at each outsourcing company in the Philippines’ portfolio of work. Doing so can help spark ideas for your project and at the same time will allow you to see the quality of work they provide. Looking at past projects will also let you see the variety of work the company has handled.
4. Learn the art of the bid.
In choosing the right outsourcing company in the Philippines, you have to get bids from the candidates you have selected. For you to get comparable bids from the outsourcing companies in your list, write down your project specifications and make them as detailed as possible.
This will make it easier for you to compare bids since all the companies will be using the same guidelines when making their cost breakdown.
Outsourcing can be a long and arduous process and it could take a while for you, your staff, and your business to get used to it. However, if you find the right vendor for your projects, everything can be easier. Just make sure to follow the steps mentioned above to ensure you get the right outsourcing partner that will help you achieve your business goals.
PRIME Outsourcing: Outsourcing Company in the Philippines
Prime Outsourcing is a Philippine-based company specializing in business process outsourcing. You can learn more about our services by visiting our site.