IT BPO Sector

2012 proved to be a great year for the IT-BPO sector, as it boasted a 19 percent growth in revenue and a 21 percent growth in employment.

In 2012, the sector’s total revenue amounted to $13.2 billion. As for its workforce, the year brought in 137,066 more workers, making the total number of employees 776,794 people. According to IBPAP (Information Technology and Business Process Association of the Philippines) President and Chief Executive Officer Jose Mari Mercado, last year’s profits, as well as the increase in workforce, were in line with industry’s expectations, considering the sector’s 2016 targets. By that year, the information technology-business process management sector (IT-BPM) expects to have 1.3 million jobs and $25 billion in revenue.

Among all the industry’s subsectors, voice services remain the largest. This contributed the most number of additional jobs last year—81,000 jobs to be exact. The overall employee number for voice services is 64 percent of the total job count of the country’s outsourcing industry. The Contact Center Association of the Philippines (CCAP) gained $8.7 billion in revenues in 2012.

The second biggest subsector is corporate services, the category where knowledge process outsourcing and back-office services fall under. It accounts for the 20 percent growth of employment and revenues alike, with total earnings of $2.5 billion and a workforce of 154,380.

Other subsectors worth noting include non-voice corporate services, software development, healthcare information management (HIM), engineering services, animation, and game development.

Game development is one of the fastest-growing subsectors of the BPO industry in 2012. Its total revenue more than tripled: It earned $14 million in 2011 and earned $50 million last year. There are also more game developers last year, as employment booms to 3,500.

The statistics were released by the IBPAP on June 5, 2013. Mercado announced the final numbers for 2012 at the Cebu ICT and BPO Conference held at Radisson Blu Hotel.

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