The Philippines and India are two countries known to offer exceptional BPO services. Both countries have been proven to be the top outsourcing destination.
However, the Philippines has definitely been the preferred destination for outsourcing also known as offshoring, especially in the field of voice-based services. The country has been recorded to have a wider range of populations with an acquired American English accent. In addition, the Philippines also has a lot of business knowledge and processing services.
Offshoring in the Philippines had gone from a single contract coming from Accenture way back in 1992 to becoming the top of the listed country for offshoring as of 2016. The extensive growth of the BPO industry in the country over the past years has been of great help in terms of the country’s economic growth.
As a result, making it an imperative part for the government to further encourage the growth of the said industry in the Philippines. Even making the country the top outsourcing destination.
Why the Philippines is a Top Outsourcing Destination?
The Philippines has emerged as a top outsourcing destination for several compelling reasons:
Firstly, the country boasts a large and highly skilled workforce proficient in English, which is the primary language used in business and education. This linguistic proficiency facilitates seamless communication with clients and companies from around the world, particularly in service industries such as call centers, technical support, and back-office operations. Additionally, the Philippines has a strong emphasis on developing its talent pool through quality education, ensuring a steady supply of skilled professionals across various domains.
Secondly, the Philippines offers a cost-effective solution for businesses seeking to outsource their operations. The combination of a lower cost of living and competitive labor rates compared to many Western countries translates into significant cost savings for companies. Moreover, the Philippine government has implemented favorable policies and incentives to attract foreign investments and promote the outsourcing industry, further enhancing the country’s appeal as a top outsourcing destination.
These factors, coupled with a growing infrastructure and a stable political climate, have contributed to the Philippines’ success as a top outsourcing destination.
Why do companies choose to offshore in the Philippines?
Here are the reasons why companies choose to offshore in the Philippines making it a top outsourcing destination.
Filipinos are very flexible
Filipinos are very adaptive and can surely adjust to different time zones as required by different companies. Hospitality is one major part of Filipino culture. This means that Filipinos will absolutely accommodate your requests anytime.
Labor costs are cheaper in the Philippines
If you compare how much you have to spend if you are to hire in-house employees over offshoring in the Philippines, you might be blown away by how big the difference is. Labor costs are actually one of the main reasons why other countries choose to outsource in the Philippines. The basic wage of workers in the Philippines is even lower compared to other Asian countries.
The Philippines is an English-speaking country
As mentioned above, almost all the population in the country knows how to converse in English. Regardless of the people’s educational attainment, Filipinos know at least the basics of conversational English.
Filipinos are resourceful and hardworking
One edge for foreign employers who outsource in the Philippines is that they not only have the full advantage of paying a cheaper price but they are also provided with world-class employees. Filipinos are very hardworking and resourceful by nature.
There are multiple reasons as to why offshoring is good for one’s business than not. What most business owners commonly worry about are cultural differences, language barriers, and time zone differences. However, Filipinos have proven to be adaptive, flexible, resourceful, hardworking, and certified professionals.
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