The growing number of BPO companies in the Philippines is continuously rising over time. For over 25 years, business process outsourcing has been one of the fastest-growing industries in the Philippines. Outsourcing companies in the Philippines are known to specialize in providing excellent customer service to top global companies worldwide. According to PEZA, there are 788 registered BPO companies in the country, composed of large and SMEs. Many companies in this sector are now considered the biggest contributors to the overall nation’s economic activity. What is more interesting is that leading BPO companies are not displaying signs of slowing down.
One of the main goals of BPO firms is to deliver a top-notch customer experience. Apart from this, the range of services they offer is extensive and high-quality. Some of its core business services are IT services, contact centers, and back-office operations such as billing and payment processing, accounting services, and HR management.
There are several key factors to consider a company as one of the best ones. This may include the total number of companies with a broad reach, the total number of employees, revenue, and awards and recognition. The Philippines’ outsourcing industry has massively grown over the years. This makes things difficult to truly determine which among them are the best BPO companies in the Philippines.
What was the first BPO company in the Philippines?
Accenture began operations in the Philippines in 1992, with only 75 staff working. Today, they have over 50,000 people employed across their offices located in Manila, Cebu, and Iloilo, with their main office situated in Mandaluyong City. With their combined expertise in technology and technology industries for 30 years, they effectively penetrated the global market of the outsourcing industry. With 22 delivery centers nationwide, including those in Cebu and Ilocos, they have continued to expand significantly since 2007. Today, Accenture continues to be one of the best companies globally in the BPO sector. Based on Accenture’s Fact Sheet, they have an enormous number of 721,000 employees and approximately 10,000 leaders of Accenture. Moreover, they are serving clients in over 120 countries in the world. For the fiscal year 2022, they recorded a revenue of $61.6 billion (12 months ended August 31, 2022). Accenture offers services and solutions to more than 40 different industries in 5 different industry groupings. Due to their employees’ deep awareness of the business environment, industry trends, and advanced technology, they can provide creative solutions that are specifically catered to each of their clients. Accenture is, without a doubt, one of the BPO companies in the Philippines that will continue flourishing over the years.
Why work in a BPO company in the Philippines?
There are numerous career paths to consider when working. And, the business process outsourcing industry has all the competitive advantages for the individual who would choose this path. With the country’s surging population of unemployment, BPO firms continuously help the country aid this matter. According to the IBPAP (IT and Business Process Association of the Philippines), in 2021, the headcount of employment in this industry increased by 9.1%. Adding 120,000 employed individuals to the total of 1.44 million Filipinos involved in BPO services. Data are precise and reliable which just proves how beneficial it is to work in a BPO firm. To provide more clarity, here are several reasons to ponder upon choosing to work in this industry:
- Higher take-home income
- Better benefits and incentives
- Promising career growth and professional advancement
- Advantages of superior health
- Development of new skills
The business process outsourcing firm was crucial in the employment of Filipinos. The outsourcing of firms that offer job opportunities to people with low educational attainment has been pervasive. BPO also provided career growth opportunities to those who had the potential, talent, and skills.
The 10 Best BPO Companies in the Philippines
Based on Philpad, this is the list of the 10 best BPO companies in the Philippines
1) Accenture
2) IBM
3) Teleperformance
For more than 40 years, Teleperformance, an outsourced provider of multichannel customer experience management, has supported customers in almost 160 markets all over the world. The most respectable and well-known brands can engage with their customers with the aid of Teleperformance. Because it invests a lot of money in research and development, Teleperformance can better comprehend its clients. They also consider the different needs of customers from various nations, industries, channels, and generations.
4) Concentrix
5) Sitel Group
6) Sutherland Global Services
Sutherland is a company focused on experience-driven digital transformation and can help companies attain non-linear growth by delivering superbly engineered experiences for their (very human) clients and staff. They do this by fusing real-time data, artificial intelligence (AI), cognitive technologies, automation, and human-centered design to achieve scale and precision.
7) Alorica
8) Genpact
They began within General Electric in 1997 as a business unit. Today, they have become an independent multinational company. They produce the business results that reshape markets and the future. By fusing collaborative innovation with real-world expertise, they improve corporate operations by eradicating barriers and deriving simplicity from complexity.
9) (24)7.ai
(24)7.ai has BPO and technology expertise for international clients. Their specialization includes artificial intelligence, machine learning, and big data analytics. They rewrite how artificial intelligence would help develop a tailored customer experience. (24).7 ai outsourcing companies with headquarters in different areas of the Philippines. It includes their offices in Taguig, Makati, Ortigas, and Pampanga.
10) Telus International
From a national Canadian telecommunications provider called TELUS, Telus International was born as its subsidiary. With only fifty employees when it first opened its doors in 2001, the company was a modest local business. In 2007, it changed its name to TELUS International Philippines. Now, it operates out of more than five locations throughout the nation and employs over 12,000 people. TELUS International, a leading business process outsourcing organization, offers its clients a wide selection of services on a global scale. Its offerings include back-office assistance, telemarketing solutions, customer relationship management systems, inbound and outbound call center services, technical support for services, as well as IT organizations.
How do top global BPO companies in the Philippines affect the economy of the country itself?
Where to find the best outsourcing services for your business?
When you are looking for the best outsourcing solutions for your business, there are several things to consider. Business solutions require knowing the company’s reputation. Credibility and trust are two intertwined factors that cannot be separated. When you want to rely on a company, it is best to research its reputation and values, as well as its ethical business activities. It would be difficult to have faith in a service company with weak and negative feedback from other clients. Always look for a company that delivers powerful results, with credible certifications, awards, and permits from a legitimate body of the government involved. The Philippines has been one of the top globalization destinations in the world. With its low cost of living and skilled and competent professionals, it is undoubtedly one of the best locations to look out for.
BPO companies in the Philippines-BPO Services
A business firm that chooses to outsource functions more efficiently than those that do not. There are several factors to consider when selecting a BPO company to outsource to. This covers their skills and capabilities, their competence, their business reputation, and experience. With over seven hundred registered BPO centers across the Philippines, it is truly difficult to find the one that suits your business needs. When you work with a BPO firm, make sure that they have relevant years of professional experience to cater to your requirements. It is not enough that they are popular; they should also be equipped with skills that truly deliver.
Some of the services that BPO firms may provide are:
IT Solutions
Depending on the nature of the business, IT solutions providers may customize their services based on a client’s needs. IT solutions typically include services like internet connectivity management, ITSM or IT service management, SDLC or software development lifecycle, CRM or customer relationship management, and a lot more. The proficiency of an IT specialist is needed for this service. The role of an IT specialist is to manage a firm’s security system, hardware, software, and email systems.
Content Writing Services
Content writing covers diverse types of writing styles. A content writer will usually work remotely, but on-site writers are also in demand. Their usual activities are blogging, SEO writing, formulating social media posts, composing email campaigns, press release writing, technical writing, and even writing product or service descriptions.
Call Center Services
This is the most sought-after outsourcing service from BPO companies in the Philippines. Various firms handle different accounts from other countries. It is also the most popular service which creates misconceptions about the BPO industry. Filipinos who are not fully aware of the vast scope of the BPO environment, commonly assume all that is there is call center service. Some of the usual accounts that are being handled by BPO companies in the Philippines are travel accounts, tech support, health and insurance, banking, and email or chat support.
Accounting and Bookkeeping
A qualified and licensed accountant and a bookkeeper are usually hired as offshore staff who will be leased from their respective agency. They will be handling the day-to-day financial activities and transactions of the company to whom they will be outsourced.
Healthcare and Insurance
This is also known as medical outsourcing. It is involved in outsourcing third-party companies to accomplish clinical and back-end processes of a healthcare provider. Healthcare companies choose to outsource their tasks to cut back on expenditures while getting full access to professional employees.
Digital Marketing
For a business to attain global market penetration, outsourcing digital marketing is of huge help. Digital marketing mainly focuses on SEO, social media marketing, page optimization, pay-per-click, and content marketing. Its primary goal is to increase brand awareness through paid or organic traffic. It is also involved in keyword clusters that have a high volume of searches monthly or per year. Digital marketing helps businesses to adapt to technological changes in promoting and marketing.
Web Development and Web Design
Web development and web design are two different expertise but are normally paired together. Outsourcing web development and design is more affordable when it is done with BPO companies in the Philippines. With the low cost of living here, it is practical to choose the Philippines for these types of tasks. Web design service includes designing and dealing with a website’s overall function, contents, and appearance. On the other hand, web development is involved in programming the website and converting it to a live site for clients to visit.
Customer Support
Outsourcing customer support services from several BPO companies in the Philippines will save business time and resources. Businesses will be able to save time from recruiting and hiring customer support agents, as well as their resources while it. Customer support agents handle customers’ inquiries, address concerns, provide useful information, and respond to customer complaints.
Data Entry Services
The duties included in data entry services are precise recording, transferring, and digitizing data to a company’s database. Data entry is time-consuming and it needs accuracy to properly gather the data needed for business operations. A lot of outsourcing businesses have wide access to the most recent software tools for data input and accuracy. This gives assurance to the potential client who will choose to outsource data entry services with them.
Services at Prime Outsourcing Philippines
With several choices of BPO companies in the Philippines, you may be baffled about which one to outsource to. The top 10 BPO companies in the Philippines may serve as a guide but at times, you could not just easily pick one because they are the best. Selecting huge and reputed companies comes with a challenge. Different BPO companies in the Philippines have different requirements and you must be qualified before you can work with them. They are popular globally which means they are also quite out of reach.
Prime Outsourcing has been operating since 2005 situated in the city of Mandaluyong. They have completed client tasks using their creative solutions and skills. Companies from different parts of the world have been choosing Prime Outsourcing to outsource their projects. With Prime Outsourcing, you can feel at ease that you will receive the best results that you deserve at affordable rates. Connect with us and let us help you to achieve your business objectives. Inquire now and learn more about our services.
