customer service outsourcing

The popular Canadian multinational e-commerce company, Shopify reportedly lay-off 1,000 employees or 10% of its workforce last July 2022. The [...]

While having a virtual assistant to assist with various tasks can be advantageous, deciding which responsibilities to outsource can be [...]

You do not need to hire too many full-time employees when you can have virtual assistants that can work for [...]

Customer service is very important in one’s business. As for business owners like you, this is how you take good [...]

Theodore S. Geisel, or popularly known as Dr. Seuss, celebrated his 110th birthday last March 2. While the beloved author [...]

When it comes to your business, providing consistent high-quality customer service is one of the best and fastest ways to [...]

More and more organizations have started outsourcing their customer service functions to third-party companies. From monitoring and managing emails, voice, [...]