Customer Service

You’ve probably seen several advertisements promoting outsourcing, but recognizing its tangible benefits might be difficult. While outsourcing promises efficiency and [...]

As businesses grow and compete in an increasingly globalized market, finding innovative ways to optimize operations and manage resources becomes [...]

Companies are increasingly looking for ways to adapt to changing demands. One of the most effective strategies businesses have embraced [...]

Flexible staffing, which allows businesses to scale their workforce up or down according to immediate needs, has become a popular [...]

Challenges are part of any business or profession. They may arise from internal factors such as poor organizational structure, terrible [...]

The popular Canadian multinational e-commerce company, Shopify reportedly lay-off 1,000 employees or 10% of its workforce last July 2022. The [...]

A company without decent customer service will amount to nothing in the long run. When you outsource customer service you [...]

Teleperformance which has been operating in the Philippines since 1996 which nearly operates 30,000 workstations in several locations won the [...]

Starting an outsourcing company is not just about having enough services you can offer or having experienced staff to work [...]

Over 90% of Fortune 500 companies adopt a shared service center in their organization. Because of its growing effectuality, many [...]